Personalised Gifts, Photo Presents, Unique Gifts, Fantastic Gift Ideas and Marketing Products

Privacy Policy
We are committed to protecting your privacy.

We only share our information with the suppliers who are tasked with meeting your order. We do not provide any other third parties with any information we hold relating to you. We may from time to time contact you with details of any offers or other products. If you do not want to be contacted by us you may simply send us an email letting us know, and we will take your details off our mailing list. If you have any questions/comments about our privacy policy we would be happy to talk to you, simply telephone us on 0121 288 8117 email us at: customerservices @ amazingshop . co . uk

Pricing
All prices shown are in UK pounds sterling. We may change any of our prices without notice, however if you have already paid and made your order, we will honour the price you have made. If you are sending your own photos by post for us to scan, please note there will be a charge of 50p per photo. For more info on sending us your photos in the post please see below, Customers Own Pictures. Please note for certain countries there may be an extra delivery charge but we will inform you of this before posting your item out.

Delivery
Please allow up to 28 days for delivery although in many cases your items will arrive before this. Some of our items, e.g. car signs, and engraved products can be delivered within 5 working days if requested. If you requre your items urgently it is essential that you highlight this. We are not liable for late deliveries unless you have paid for special guaranteed delivery at an extra cost (on certain items only, please enquire). We aim to keep you informed via email of the progress of your order on request. If you require an update at any stage, please do not hesitate to contact our help desk - Click on the 'Contact Us' button on the left of our home page. We can only deliver to your delivery address given at the time of order. Part shipping of orders is done at our own descretion. If for any reason a personalised item is not delivered in the stated delivery time please contact us as there may be a valid reason for this. We do not guarantee delivery times unless otherwise stated.When we say 48 hours or 24 hours this only applies to working days, if your order falls just before a Sunday or a bank holiday for example, we only count the 48 hours of any working day, and the bank holiday is not included.

IMPORTANT - Please ensure the address you provide is 100% correct, full and complete with postcode. You will be sent an email after ordering that confirms your order details. Make sure they are correct. We are not responsible for orders lost in transit if the postcode or other parts of your address are wrong. If you order a personalsied item of any nature they can not be cancelled after ordering, unless we make an error on the item in which case a replacement will be sent. We accept no liability for late delivery.

Orders That Are Delivered Damaged
All orders should be delivered in perfect condition as they leave here that way. If your item arrives damaged, please contact us straight away at: returns@amazingshop.co.uk

Refunds and Exchanges
We do not refund any personalised item for any reason. If any mistake was made by us a replacement may be printed at our discretion. Please contact us before returning any item. Any faulty items will be replaced free of charge providing you return the original item showing us the exact fault. Please note that we can not refund the postage on any items returned to us. If returning a product to us, please email returns@amazingshop.co.uk with the details before doing so. Regarding personalised playing cards, pleaase note that if you require specific pictures to go on particular cards, as opposed to not minding about the order we place the images on the cards, we may have to charge extra for the work involved and it will also take longer to process your order and get a proof image to you. We will always inform you prior to manufacture if you need to pay extra, and give you the choice of proceeding or not, in which case if you do not proceed prior to manufacture we will offer a full refund regarding personalised playing cards only unless otherwise stated.

Customer Services
We aim to offer an efficient and courteous service to our customers. It is our policy to acknowledge all orders and notify you of an expected delivery, and to meet this date in the vast majority of cases. If our service falls below that to which you have a right to expect, or you have any suggestions for the improvement of this site, please email our Customer service team at customerservice@amazingshop.co.uk

International Orders
We can deliver to anywhere in the world subject to our terms and condititions. However some countries may have stricter customs rules and this could add to the cost of delivery. Most times we are able to inform you if this is the case, however on a minority of cases this may not happen, and if so we cannot accept any liability for extra customs fees etc.. Free delivery may only apply within the United Kingdom and on certain products, usually we can inform you of this however, please check prior to ordering if unsure. We reserve the right to charge for delivery if we are charged for extra fees to post to a particular country. If unsure please check with us prior to ordering. We aim to send all international orders as soon as possible. Sometimes we will require further information or funds in certain cases before we can dispatch an order to a particular country. We will contact you if this is required.

Customer Complaints
If you unhappy with the service you receive from Amazing Shop please contact us immediately so we can correct the situation. All emails we be responded to within 24 hours. We will also keep you informed of everything we are doing to correct the situation until the problem has been solved.

Customer details
Your details will not be passed on to any third parties. We may, however, periodically email you with information relating to this website and any forthcoming affiliated sites. If you wish to be removed from any mailing lists, please contact our customer services team.

Ways of Paying
For security purposes all credit card transactions are handled via the ultra secure Paypal server and processed by Paypal, our online clearing agents.

AmazingShop.co.uk have no access to your credit card details. We accept all major credit cards (Visa, Mastercard etc) and debitcards according to Paypal's policies. For more information click here.

You are also able to pay by cheque and postal order. Please contact us for details.

The above terms and conditions do not affect your statutory rights.

If you have any further queries relating to this site, please email info@amazingshop.co.uk

Many thanks for visiting AmazingShop.co.uk our aim is to achieve 100% customer satisfaction at all times!

Customer's Own Pictures/Photos
Please be advised that photos sent by post are at your own risk and we are not liable in any case for any lost photos in the post. We would therefore advise that you only send photos that can be replaced if lost. For this reason we would strongly recommend that you get them scanned, and email them to us rather than sending them in the post. We charge 50 pence stirling per photo that you want us to manually scan. Please bare in mind that if we have to scan an image your image may have specks of dust on the finished scan, and we cannot guarantee a perfect copy. Our scanning equipment is cleaned and all dust removed, however if your photos are dusty, or dirty, this will pick up in the scan. We cannot be held responsible for this, and are not liable for cleaning your photos. We can touch up your photos and repair them for you if agreed beforehand, but there may be an additional fee if the work involved is extensive.

If you would like us to return your photos, it is important that you provide us correct number of postage stamps, or correctly stamped addressed envelope. In no case are we liable for photos which get lost in the post, please bare this in mind when posting your photos or when we have to return your photos. We can deliver them to you by registered and guaranteed post, however we reserve the right to pass on these costs to our customers as we are sure you will understand.

Where to send your pictures;

If you are posting your pictures please contact us for a postal address authorisation.

If emailing your photos to us, please send them to personalise@amazingshop.co.uk

or call us for the postal address for photos if posting them to us.

Thank you for taking the time to read through our terms and conditions. By doing business with us you agree that you fully accept the terms and conditions of our website herein described on this page.

Thank you for taking the time to read our terms and conditions, we appreciate your business very much, please tell all your friends to visit our website.

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